FAQ's

Q. Can you dye custom colours?

Unfortunately, we are unable to dye custom colours on single skeins due to high demand and because mosrt colourways are OOAK's (one of a kind), however if you require 6-10 skeins in one particular colourway, please feel free to get in touch with us and we'll make every effort to dye you a custom batch.

 

Q. Are you environmentally friendly?

The Yarn & Fibre: Easyknits.co.uk is opposed to the practice of mulesing, and as such have ensured that our suppliers provide us with mulesing free yarns . All of our yarn is sourced from the UK and South America.
The dye Process: We use non-toxic acid dyes here at Easyknits.co.uk. Our dye process has very little waste at all, and all of the dyes are exhausted into yarns before any water is poured away. We use food grade citric acid as setting agent, and rinse with a non-toxic detergent, to maintain a low impact on the environment.

Q. How do I pay for my yarn?

Payments can be processed through PayPal  or Shopify:

Paypal is a safe and reliable payment provider. You do not need a PayPal account. Simply follow the instructions at checkout.

Shopify has it's own payment gateway which is both secure and reliable.

 

Q. What if I am unhappy with my purchase?

If you’re not happy, let us know. If you’ve changed your mind, just send back the yarn/fibre (within 10 days of receipt) and we will refund you. You will need to pay for the postage. The product must be in saleable condition. If there’s something wrong with the product, we will happily exchange it.

 

Q. How are my items shipped?

All Easyknits.co.uk products are sent by 1st or 2nd class mail in the UK, usually the next day. Postage is selected by you and then added to your order. International orders are also processed in this way*. We will let you know when your order has been dispatched. Shipping is based on weight, and all of our prices are based on current royal mail shipping prices, if you're thinking of ordering a large amount of yarn, it could be advisable to contact us directly as we may be able to work out a lower cost shipping option.  * If you choose the Economy option for any international order this can take up to 5 weeks to arrive. 

 

Q. Can I order from outside the UK?

Of course you can. Unfortunately as the UK is no longer part of the EU things aren't quite as straight forward as they once were. When placing your order from outside the UK please be aware that international orders will likely incur import duties/fees, based on your own local government guidelines, please check what these will be before ordering as returned orders due to 'fees no paid' will only be refunded the cost of the yarn, not the shipping.

Q. Do you combine shipping for multiple orders?

If a second order is placed before the first is shipped then of course we will combine and refund the difference in postage.